This is particularly problematic for the treatment of anxiety, OCD, social anxiety, phobias, and specifically health anxiety. One of the major goals of any anxiety treatment is helping the client gradually tolerate uncertainty and ambiguity, while not engaging in compensatory behaviors like constant validation seeking and reassurance. In fact, one of the most cardinal ways to decrease anxiety is to cut down on accommodations to the anxiety which paradoxically feed the anxiety, sending the sufferer the message that they can not handle being anxious and need all sorts of accommodations. Yet the constant and immediate availability of AI provides just that--immediate feedback, symptom checking, or sometimes even false information that can send the already anxious person spinning. A recent article in Psychology Today speaks to exactly this phenomenon.
The goal of treatment for most types of anxiety, and particularly health anxiety is not to make anxiety go away, but to recognize that anxiety may be there but that one does not need to constantly react to the signals that our bodies are sending with alarm or even with attention. The theory behind anxiety disorders is that for various reason our bodies do not feel safe and our nervous system is perpetually in a hypervigilant mode, constantly piking up on even the most minute feeling as cause for alarm and further investigation. This, in turn, is keeping our brain in a constant loop of vigilance, validation seeking and alarm. Learning to sit with that anxiety and not get immediate reassurance and validation, or even, attention retrains our brain to eventually stop seeking that feedback from the outside and find the resources needed within to self-sooth and learn to "be ok" with whatever comes our way. The constant availability of a chatbot that will entertain our every anxious thought and provide immediate feedback is training our brain to not only be more anxious and reassurance seeking, but it is taking away our own agency and trust in our own bodies and selves.




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